Billing issue

[Zafar-Alliance]

Hello Shopify Official,

U can charge 2 dollars why?
I only pay ur monthly charges but why i pay Unum pay app charges.
They cant facilitate me for 3rd party provider.
I cant use Unum pay and i uninstall right now so u return my 1 dollar in my account.

Thanks
Qasim Zafar

[Ollie]

Hey @Zafar-Alliance.
 
Thanks for reaching out. 
 
I appreciate that context that you have shared with us as that is very helpful! Looking into the UNumPay app, it looks like this application does come with charges as they are detailed on the application page. I took a screenshot from the pricing section on the application page to show you what I am referring to:
 

 
With that being said, did you intend to use the application on your online store, by any chance? 
 
Looking forward to your response. 

[Zafar-Alliance]

I did not use this UNumpay app anymore please unsubscribe me from this app
U did not pay this amount u deduct
please return this amount to my account

[Ollie]

Hey @Zafar-Alliance.
 
Thanks for the quick response and clarification. 
 
Since we cannot authenticate you directly over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, it would be best to reach out to our live support to have a further look into the billing on the store. With that being said, you can get in direct contact with our live support by navigating to our Help Center. 
 
Let me know if you have any additional questions. 

[Zafar-Alliance]

ok

[Zafar-Alliance]

Ok
I don't want to use this service anymore so I uninstall this

Thnx