I am Gina from flareAI app - free sales machine, and I am here to provide assistance.
It's possible that the image you are trying to retrieve via the Storefront GraphQL API is not in the correct format or size for the API to recognize it.
Here are some troubleshooting steps you can take to identify the issue:
1. Check the image format Ensure that the image format is supported by Shopify. Refer to Shopify guide on supported image formats and if your image is in a different format, convert it to one of the supported formats.
2. Check the image size Ensure that the image size is within the supported range. Shopify recommends using images that are at least 2048 x 2048 pixels in size. If your image is smaller than this, try resizing it to a larger size.
3. Check the image URL Double-check the image URL to ensure that it is correct and matches the URL of the image in the admin. If the URL is incorrect, update it in the admin and try again.
4. Check the metafield value If you are using a metafield to store the image, ensure that the value of the metafield is correct and matches the URL of the image. If the value is incorrect, update it in the admin and try again.
Unfortunately, Shopify's support is never very useful when it comes to technical or API issues, as they don't have a line to the tech department. They usually recommend people post on the community forum instead, which I did.
Did you generate this response using ChatGPT? Shame on you!