BOLD Subscriptions outrageous billing errors

[Shovgi]

Has anyone else been affected by the recent transaction fee billing errors by Bold Subscriptions V2?

It is absolutely outrageous!!!

I first saw a red flag when I got charged transaction fees by Bold 3 days in a row. I sent them and email, and after repeated “status updates”, they FINALLY replied today. Their solution?

“Sorry we made a mistake. Shopify will refund you the incorrect amount in a few weeks. In the meantime, we are going to go ahead and charge you the correct amount right away”. 

i sent a follow up email to their customer service manager and got a generic reply that didn’t address my question. All this, on the heels of a horrendous migration experience from V1 to V2, numerous issues with large numbers of subscriptions not processing on a regular basis, and the absolute ineptitude of their first tier customer service team, and now this.

I know the other alternatives like ReCharge have their own problems, but I absolutely want to jump ship. Bold is absolute joke.