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Bonify - Customer Fields

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Hi, I use Bonify for customer account fields. I have an image upload field. I find sometimes customers will upload their image and it comes up as a small blank square for me. Or on occasion I can view it and then a view days later I cannot. This is crucial that I can see these images at all times, is there something that can be done to fix this issue?

Screen Shot 2022-02-04 at 10.32.56 pm.png

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