Can customers manage orders via an app on their dashboard?

[vishnusb]

Is there any useful app available for customer order management, which helps the customer to cancel, return and reorder the product they have bought. It would be highly appreciable if customer could do it from their dashboard rather than sending mail to shop owner regarding those criterions.

[AvadaCommerce]

Hi @vishnusb 

To achieve these features, the usage of third-party apps seems like the easiest way.

You could take a look at an app named Orderify. This app will let customers edit, cancel, and reorder on the order confirmation, status page or everywhere they can see an order.

This app also gives you a 30- day free trial option to discover and learn more about it before being billed for a paid plan.

I hope this answer will find you well.

[vishnusb]

Thanks 

[Iris]

Hi @vishnusb ,

I can totally understand the need for a seamless system that will take over long email threads with customers. To provide you with more options to choose from, another excellent app allows customers to cancel orders, edit orders, or reorder trouble-free.

The app's name is Order Cancellable, and it offers you a 14-day free trial to check if it’s the right fit for your business. You can add it to your store from this link.

Also, I'm curious to learn more about your store and what type of products or services you offer. Just so you know, we are not only here to help out with tricky technical questions but also to help you grow your business and provide marketing tips, so if you have any questions, let me know!

[vishnusb]

Thank You. 

[ReturnPrime]

Hi, You can check out orderify! 

[Daniela-M]

Hi there 👋,

WeSupply's Order Tracking Page & Returns app is a great order management platform for both customers and customer support teams. 

It allows customers to cancel orders as well as return items back to your warehouse (with automated return labels!). This will significantly reduce the number of support tickets you receive from customers requesting extremely basic order-related actions that they should be able to take on their own.

Furthermore, your customer care team can always access a lovely dashboard with all the order data they need to make their daily work easier. 

You also have handy statistics (such as how many orders were canceled/total $ canceled/total $ returned, analytics for return reasons to understand why people are returning products, and so on).

Hope this helps! 🙂