Can I refund a specific amount through Shop Pay?

[Tattedlooseink]

Hi a client is asking to cancel a service and they used Shop Pay, we have a cancellation fee, and I able to refund a specific amount and if so how

[Summer]

Hey, @Tattedlooseink! Welcome to Shopify Community!

You can certainly issue a partial refund to a customer. Feel free to follow the steps below to do so.

1. In your Shopify admin, go to Orders.
2. Click the order you want to process a refund for.
3. At the top of the page, click Refund. 

    

   

    

4. On the right side, enter the amount you wish to refund under Refund amount. 
5. Click the green Refund $$$ button.

I'm glad to hear you have a cancellation fee! This is a great way to reduce cancellations which can potentially translate into a loss of revenue if the slots don't end up getting taken by other customers. To ensure your store is safe from the adverse effects of cancellations and to turn them into a benefit, consider offering store credit whenever customers cancel the service they book. Offering store credit can boost customer retention as it encourages the customer to go back to your store. It can also likely motivate customers to spend more. If this is something you'd like to do, you can use an app to offer store credit. You can check out the selection of apps on this page.