Can Minta charge for a full year without providing services?

[magnoliahoney]

I used the Minta free week trial with no issues. I loved it. My account was charged the full year fee at the end of the trial, and then, issues started. I started getting posts shared on my social media where the description and picture did not match. I was having to go in and delete them manually. I reached out to Minta support and they said send them an example. I did that. Then, they didn't post for a few days on my account. When they started posting again, I assumed the issue was resolved. Then, they stopped posting at the requested times. I looked in the settings and had the option to cancel my subscription, so I did that. After the free trial, I used MAYBE 3 weeks and that includes the times that were useless with incorrect information. Minta is refusing to refund me and I no longer have access to services in the app and they are no longer posting for me. Is this common for this company? Why would they charge me for over 11 months without providing services? And if they are not providing services for 11 months, why would they not do a partial refund? Can shopify support help with this at all?

[Summer]

Hey, @Magnoliahoney! Welcome to Shopify Community!

I'm sorry to hear about your experience with the third-party app, Minta. While refunds are solely decided by the app developers, I understand the situation you're in doesn't seem fair. We'd love to investigate and see if there's anything that can be done to have a refund approved in this case. Please go ahead and visit our support page to create a support ticket and get in touch with our support team. They'll continue assisting you with this. Please note you'll need to log in and select or enter a topic of concern before you can reach our support team.

If you want to look at app alternatives, here's a list of similar apps that can automate social media posts:

• Promo.com - Promo Video Maker
• Predis ‑ Automate Social Media
• Outfy ‑ Automate Social Media
• Onollo: Social Media Marketing

I hope that helps! If you need assistance with anything else, don't hesitate to create a new post!

[TikiY]

avoid Onollo. You will run into the same types of issues with them

[MichSigbeez]

They billed me for 400 bucks when I never purchased or authorized anything.  I refused to pay for this fraudulent illegal practice, and shopify froze my store for not paying these crooks, after making sure they got their monthly cut first!  This freeze has no doubt caused serious credibility issues. Now when people go to my store, it says it isn't available right now.  Shopify won't do a damn thing for me and actually allow this to happen!  There are complaints from others experiencing similar issues all over the web.  I can't believe they refuse to do anything and are continuing to punish me for them allowing such an illegal scam to still operate.  Unbelievable. 

[magnoliahoney]

I filed a dispute with my bank. They asked for documentation, so I sent them everything I had. They immediately gave me a provisional credit. A month or so later, I woke up to the funds being taken out without notice. I called my bank. They said they sent a letter before they took action. I got the letter a week after they withdrew the money. I've asked for a copy of the resolution twice. They said Minta provided 16+pages of documentation. That's been 7 months. I still have not received anything, except for my bank saying, "oh, they had proof that you owed them." And shopify saying they couldn't do anything. Now, I talk to an online support group for boutique owners before getting ANY shopify apps to make sure they're legit. All reviews on Minta were shady at best. Should've checked there first. We live and learn. 

[MichSigbeez]

I almost wish I had enough in my balance for the charge to have gone through so I could dispute it with my bank.  At least they would have helped me and then my store wouldn't be frozen.  I can't even get on it to download my data and go to a new platform now.  Its just unbelievable. 

[MichSigbeez]

So nothing ever came of the Shopify staff member above asking you to contact them because it "doesn't seem fair"?  I love how they absolve themselves from it yet they are the ones allowing these apps to scam us.  Frustrating. 

[lexesco99]

I am in the same boat. Mint.ai are a bunch of crooks. Customer support is a joke. Shopify support did nothing for me. I am really considering cancelling my Shopify account. Shopify obviously does business with shady app developers.