Can no longer access installed app?

[Focusers]

Hello,

I use an installed app called CopyCat to insert text above the main photo on the product pages. It's worked fine for the past few years. Here's an example:

https://focusers.com/products/westminster-halls-frames-in-tortoise-shell-or-black

Recently when I try to access it to edit the text, I get an error message:

copycat.internalfx.com refused to connect.

I've tried to contact the maker but had no luck. Right now I have a bunch of product pages with text I can't change. I'd like to be able to edit the text, or be able to delete it. I've tried to contact Shopify Support but it seems like their so-called help links and screens are specifically designed to prevent contacting support. I clicked on the Apps page in their Support section, which listed all the apps I have installed, and I don't see Copycat listed there. I'm concerned I have an orphaned app installed on my site and I want to know how I can get rid of it and the text that I added using the app.

I'd really like to hear from someone who works at Shopify, but I'll take any advice I can get.  Thanks for your help.

[JoshSpires]

You should be able to message the app creator on Gitter: https://app.gitter.im/#/room/#internalfx_copycat:gitter.im

From what I can tell they are still active. If that link gets no response, can also try: https://app.gitter.im/#/room/#internalfx_quickshot:gitter.im