Can not connect printful app

[jasonml1]

My shopify account is not allowing itself to connect to the printful app. Please help.

[DaniellaB]

Hey, @jasonml1, it's Daniella from Printful here. 

Could you please let me know more about the issue you're experiencing here? Also—if sharing a screenshot is possible, it'd be very helpful for our devs to further look into this issue. 

[GOODWEIRD]

Hi Daniella, 
I'm having the same issue, as well.
When I go to Shopify>Apps>Printful>Sign-In Page,
I try to connect my shop under the checklist (Connect Your Store), on my dashboard.
Then I go to Connect Store (Choose Method)>Shopify>Add App
Then it opens the Printful sign-in page and I am back at square one.

I've tried re-downloading the app, but it takes me back to the Printful sign-in page again.
And I end up at the dashboard checklist again.
Here are more screenshots of the steps I took to get here.

Hope this helps. Thank you for your time!

[DaniellaB]

Hey, thanks for getting back to me. 

I'm afraid, this sounds like something our Customer Support colleagues should look into—they're experienced and knowledgeable, and should find a solution to this issue that you're experiencing. Could you please share this all with us by chat or support@printful.com? We'll look into this and do our best to help.

[Sjonsey99]

I have the same problem

[almondjjoy]

Mine won't load either after sign in and clicking the app. It stalls and never loads inside shopify. Loads outside of shopify though.

[Wraithj]

I have the same problem, please help!

[Cee]

I am having this problem also, all night. Seems like lots of new users are; is this a glitch? 

[Cee]

Solved my own problem, posting in case anyone else is doing what I did (duh!!). Everytime I got to the Printful connect screen, I was hitting "sign up with email" and getting nowhere.

I realized I should be clicking on the sign in link for existing accounts, since I had already set up my Printful account prior. Voila! Worked when I realized what I was doing. Newbie error 🙂 

[KenMizu]

Did you ever figure this out?

[Candyshop78]

Exactly have the same problem, I've added a product but never been able to connect my store to Shopify, and my products are not shown as well in my store's products list.

[medusausallc]

still need help ?????? email bridgethisllc@gmail.com

[medusausallc]

still need help ?????? email bridgethisllc@gmail.com