App reviews, troubleshooting, and recommendations
My shopify account is not allowing itself to connect to the printful app. Please help.
Hey, @jasonml1, it's Daniella from Printful here.
Could you please let me know more about the issue you're experiencing here? Also—if sharing a screenshot is possible, it'd be very helpful for our devs to further look into this issue.
I'm having the same issue, as well.
When I go to Shopify>Apps>Printful>Sign-In Page,
I try to connect my shop under the checklist (Connect Your Store), on my dashboard.
Then I go to Connect Store (Choose Method)>Shopify>Add App
Then it opens the Printful sign-in page and I am back at square one.
I've tried re-downloading the app, but it takes me back to the Printful sign-in page again.
And I end up at the dashboard checklist again.
Here are more screenshots of the steps I took to get here.
Hope this helps. Thank you for your time!
Hey, thanks for getting back to me.
I'm afraid, this sounds like something our Customer Support colleagues should look into—they're experienced and knowledgeable, and should find a solution to this issue that you're experiencing. Could you please share this all with us by chat or email@example.com? We'll look into this and do our best to help.
Did you ever figure this out?
Exactly have the same problem, I've added a product but never been able to connect my store to Shopify, and my products are not shown as well in my store's products list.
I have the same problem
Mine won't load either after sign in and clicking the app. It stalls and never loads inside shopify. Loads outside of shopify though.
I have the same problem, please help!
I am having this problem also, all night. Seems like lots of new users are; is this a glitch?
Solved my own problem, posting in case anyone else is doing what I did (duh!!). Everytime I got to the Printful connect screen, I was hitting "sign up with email" and getting nowhere.
I realized I should be clicking on the sign in link for existing accounts, since I had already set up my Printful account prior. Voila! Worked when I realized what I was doing. Newbie error 🙂
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