Can't choose products or customer while creating a draft order?

[JazzyBlingBox]

When I attempt to create a draft order, it will not allow me to choose products or a customer. If I start with a customer first it will not allow me to edit the products.  Anyone else having this issue?

[Mac · Accepted solution]

Hi, @JazzyBlingBox!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

I took some time to test out different workflows when creating a draft order and did not run into any issues when adding, removing, or editing customers/products. I can also confirm that we do not have any system wide issues regarding this. Kindly try out a few troubleshooting steps to rule out a potential local issue:

• Clear your cache and cookies on your browser. After this, completely reboot the browser.
• Try a different web browser to rule out any browser issues. 
• Try another device, like another computer or mobile phone.
• Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)

If these steps do not solve the problem, we’d be happy to continue assisting you through the available contact methods in our Help Center. Once you're there, log in to your account, select a topic, and scroll down to the bottom of the page to select a contact option.

If there is anything else I can help you with, please let me know.