Can't Connect to Facebook and Instagram App

Can't Connect to Facebook and Instagram App

AMOPEN
Visitor
2 0 0

Getting the following errors when trying to connect to Facebook & Instagram app.

 

"something went wrong" - this occurs when it's almost finalized connecting but then it's almost like the app crashes and it doesn't finalize and then it says to try again in a few moments but the same error continues to occur.

 

I have reinstalled the app many times and tried different browsers and devices.

 

I have been in contact backwards and forwards with Meta support for the past couple of months and they have not been able to resolve the issue.

 

Any suggestions?

Replies 2 (2)

FarioConsulting
Shopify Partner
59 3 7

Hi,
Could you try deleting the Facebook Channel completely and waiting at least 24 hours before setting it up again?

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AMOPEN
Visitor
2 0 0

Have tried this already, same error still exists.