Can't download most shopify apps

skiffy
Tourist
4 0 2

For some reason I'm unable to download most apps on this shopify store. I've tried the following as solutions

  • I have cleared the cache and tried to download apps
  • I've used different browsers to try and download the apps
  • I've used a mobile device to try and download the apps
  • I've used incognito mode to try and download the apps
  • I've changed my shopify plan and then tried to see If i could download any apps

None of these has helped and I'm still getting the error message in the picture attached. I've contacted several support agents and none of them were helpful and they've stopped responding. If anyone can help with this issue please reach out.example 1.png

Replies 5 (5)

PageFly-Kate
Shopify Partner
1000 309 296

Hi @skiffy,

This is Kate from PageFly - Shopify Landing Page Builder App. 

This issue arises because these apps do not support your Shopify store's plan.

May I ask which Shopify plan you are currently using?

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


All features are available from Free plan. Live Chat Support is available 24/7.

skiffy
Tourist
4 0 2

I'm using the basic plan and can't download apps, but I've also tried switching to a different plan and was still unable to download apps. I saw a post that said there may be a bug in the system that makes the app store think that I'm still on a "lite" plan or trial plan so it won't let me download. I'm not sure though.

PageFly-Kate
Shopify Partner
1000 309 296

Hi @skiffy,

If it is a bug from the system, You should connect with Shopify authenticated support team through Shopify Help Center via this link Shopify Help Center 

They may have solution for you!

Regards,

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


All features are available from Free plan. Live Chat Support is available 24/7.

skiffy
Tourist
4 0 2

I've contacted Shopify through there and spoken to multiple people. The end result was their  technical team telling me that some other people are facing the same issue but they don't know what's causing it and they don't have a solution. Thank you for the suggestion though.

PageFly-Kate
Shopify Partner
1000 309 296

Hi @skiffy 

I am so sad to hear that😥. Hope you will solve this issue soon.

You worked hard in 2023. I hope you get all the rest you need in 2024!

Regards,

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


All features are available from Free plan. Live Chat Support is available 24/7.