App reviews, troubleshooting, and recommendations
Hey, @Genie!
Ash here from the Shopify team. Welcome to the Shopify Community!
I'm sorry to hear of the trouble you're facing trying to log in to the Shopify mobile app on Android. I'm happy to help out with some troubleshooting! Below I'll post some steps for you to work through. Please reply to this post to let me know how they go for you.
Looking forward to hearing back, and hoping for positive results!
Ash | Social Care @ Shopify
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Hi, @Genie!
Thank you for updating me. In this case, I'll need to get our technicians to take a closer look for us. Before we loop them in, I need the following information from you:
Please reply to this post with the above information, and as soon as I hear back we can start the escalation process.
Ash | Social Care @ Shopify
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Hi, @Genie!
Absolutely. I've sent you an email just now to the email address associated with your Shopify Community account. Please reply to that email with the information I requested above, and include your .myshopify.com URL. Once I hear back in the email and we've completed authentication, we can take the next steps to investigate.
Looking forward to hearing back via email soon!
Ash | Social Care @ Shopify
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I have the same problem and gives me the same error.
If i can get assistance it would be great!
Hey, @TheDeskManager!
Ash here from the Shopify team. Welcome to the Shopify Community!
I'm sorry to hear you're experiencing issues logging into the Shopify Mobile App. I'm happy to help out. If you scroll up on this post, you will see my initial reply to the original forum post. That reply included a number of troubleshooting steps to take that will usually resolve this issue. Can you please go through those steps and let me know how it works out for you? If the first 3 steps don't resolve the issue, then as stated in step 4, please reply to this post to let me know and include a screenshot of the error you're getting, as well as what device and software version you're running.
Looking forward to hearing back, and I hope these steps allow you to log in through the mobile app!
Ash | Social Care @ Shopify
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I also have this problem. It say's I've been logged out of flappieolifant.myshopify.com, however I do not want to login to this store since the ownership has been transferred to someone else. I want to login to jouwknuffel.myshopify.com, but since it all falls under the same email I can't choose this webshop. I went through all your steps and it still didn't work.
I look forward to hearing from you.
Sorry for the late answer but i have actually fixed my problem. I've just reinstalled the Shopify app and it was all good.
Hey, @TheDeskManager!
Thank you for replying back here with the update! I'm glad to hear that uninstalling and reinstalling the Shopify app did the trick for you. Feel free to reply back here, or start a new thread if you ever need further assistance from the Shopify Community!
Ash | Social Care @ Shopify
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- To learn more visit the Shopify Help Center or the Shopify Blog
Hey, @Zsusanna_Varga!
Ash here from the Shopify team. Welcome to the Shopify Community!
I'm sorry to hear you're facing a similar issue logging into your Shopify mobile application. I'm happy to help out! Earlier in this thread I posted some troubleshooting steps to work through. I'll post them again here for you to refer to and work through. Please reply to this post to let me know how they go for you.
I hope to hear back with successful results soon!
Ash | Social Care @ Shopify
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- To learn more visit the Shopify Help Center or the Shopify Blog
Hi, @orsolyahajnali!
Ash here from the Shopify team. Welcome to the Shopify Community!
The previous posters in this thread have been experiencing issues logging into the Shopify mobile app. Could you please clarify if that is the same issue you're currently facing? If so, please review the troubleshooting steps in my previous reply on this thread, and then reply back to this message with your results.
If this is an issue of logging into your Shopify account as a whole, then I'd like to get some more information on what exactly the problem is. If you're unable to log into your Shopify account at all, could you please reply back here and send me a screenshot of any errors you're receiving, or what page you reach when you try to log in?
Ash | Social Care @ Shopify
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Hi Ash,
I am actually having the same problem and I’ve tried all of the steps you recommend to do yet none work. There is an error message saying failed to log in. The error code is 5b. I think it’s wanting me to log in to a different store that I created but no longer use. I could use some help.
Thanks,
Jack
Hey, @Jack_olson!
Welcome to the Shopify Community, and welcome to the thread!
I'm sorry to hear that you're having issues logging into your store. I'm happy to help out. To give me a better idea of what's going wrong, could you please take a screenshot of the error message you're getting and send it to me in a reply to this thread? Also, could you please tell me the .myshopify.com URL for the shop in question?
Looking forward to hearing back and continuing to assist.
Ash | Social Care @ Shopify
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- To learn more visit the Shopify Help Center or the Shopify Blog
This is the error I’m getting
My URL is snapnchargeit.com
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