Can't Login Shopify App

[Genie]

I can't login to my Shopify android app. Before it said " you recently logged out, sign in or contact admin". Now it keeps saying "an error occured, please try again!"
Please Help!

[Ash]

Hey, @Genie!

Ash here from the Shopify team. Welcome to the Shopify Community!

I'm sorry to hear of the trouble you're facing trying to log in to the Shopify mobile app on Android. I'm happy to help out with some troubleshooting! Below I'll post some steps for you to work through. Please reply to this post to let me know how they go for you.

1. First, please double check that you're entering the correct email and .myshopify.com URL associated with the account. Please note, if you only have one email address associated with one .myshopify.com URL, it will not ask for the URL.
   
2. Next, if you're certain you're entering the correct information, please try changing your password and then logging in again through the app. Click HERE for instructions on changing your password. 
3. Third, please ensure your mobile device is updated to the latest available software, and then check that the mobile app is updated to the latest version. 
4. If all of the above fail, then please reply to this post to let me know, and include a screenshot of the error you're getting, and also what device and software version you're running. 

Looking forward to hearing back, and hoping for positive results! 

[Genie]

I tried those steps and it still didn't work.

[Ash]

Hi, @Genie!

Thank you for updating me. In this case, I'll need to get our technicians to take a closer look for us. Before we loop them in, I need the following information from you:

• screenshot of the error you're getting
• what device and software version you're running

Please reply to this post with the above information, and as soon as I hear back we can start the escalation process. 

[Genie]

Sorry is their an alternate email to uplaod the attachments

[Ash]

Hi, @Genie!

Absolutely. I've sent you an email just now to the email address associated with your Shopify Community account. Please reply to that email with the information I requested above, and include your .myshopify.com URL. Once I hear back in the email and we've completed authentication, we can take the next steps to investigate. 

Looking forward to hearing back via email soon!

[TheDeskManager]

I have the same problem and gives me the same error.

If i can get assistance it would be great!

[Ash]

Hey, @TheDeskManager!

Ash here from the Shopify team. Welcome to the Shopify Community! 

I'm sorry to hear you're experiencing issues logging into the Shopify Mobile App. I'm happy to help out. If you scroll up on this post, you will see my initial reply to the original forum post. That reply included a number of troubleshooting steps to take that will usually resolve this issue. Can you please go through those steps and let me know how it works out for you? If the first 3 steps don't resolve the issue, then as stated in step 4, please reply to this post to let me know and include a screenshot of the error you're getting, as well as what device and software version you're running. 

Looking forward to hearing back, and I hope these steps allow you to log in through the mobile app! 

[DBarnaud]

I also have this problem. It say's I've been logged out of flappieolifant.myshopify.com, however I do not want to login to this store since the ownership has been transferred to someone else. I want to login to jouwknuffel.myshopify.com, but since it all falls under the same email I can't choose this webshop. I went through all your steps and it still didn't work. 

I look forward to hearing from you. 

[TheDeskManager]

Sorry for the late answer but i have actually fixed my problem. I've just reinstalled the Shopify app and it was all good.

[Ash]

Hey, @TheDeskManager!

Thank you for replying back here with the update! I'm glad to hear that uninstalling and reinstalling the Shopify app did the trick for you. Feel free to reply back here, or start a new thread if you ever need further assistance from the Shopify Community! 

[Zsusanna_Varga]

hi,

I have gkt the same issue. Changed phone from iPhone to android now downloaded the app and cannot log in. Tried a few times, Changed password all sorts but still not happening. Would appreciate some help please.

[Ash]

Hey, @Zsusanna_Varga!

Ash here from the Shopify team. Welcome to the Shopify Community!

I'm sorry to hear you're facing a similar issue logging into your Shopify mobile application. I'm happy to help out! Earlier in this thread I posted some troubleshooting steps to work through. I'll post them again here for you to refer to and work through. Please reply to this post to let me know how they go for you.

1. First, please double check that you're entering the correct email and .myshopify.com URL associated with the account. Please note, if you only have one email address associated with one .myshopify.com URL, it will not ask for the URL.
   
2. Next, if you're certain you're entering the correct information, please try changing your password and then logging in again through the app. Click HERE for instructions on changing your password. I realize you've already tried this, but it may be worth trying again to ensure we complete the full list of troubleshooting steps.
3. Third, please ensure your mobile device is updated to the latest available software, and then check that the mobile app is updated to the latest version. 
4. If all of the above fail, then please reply to this post to let me know, and include a screenshot of the error you're getting, and also what device and software version you're running. 

I hope to hear back with successful results soon! 

[orsolyahajnali]

I also can't log in to my shopify account 

[Ash]

Hi, @orsolyahajnali!

Ash here from the Shopify team. Welcome to the Shopify Community! 

The previous posters in this thread have been experiencing issues logging into the Shopify mobile app. Could you please clarify if that is the same issue you're currently facing? If so, please review the troubleshooting steps in my previous reply on this thread, and then reply back to this message with your results. 

If this is an issue of logging into your Shopify account as a whole, then I'd like to get some more information on what exactly the problem is. If you're unable to log into your Shopify account at all, could you please reply back here and send me a screenshot of any errors you're receiving, or what page you reach when you try to log in? 

[Jack_olson]

Hi Ash, 

I am actually having the same problem and I’ve tried all of the steps you recommend to do yet none work. There is an error message saying failed to log in. The error code is 5b. I think it’s wanting me to log in to a different store that I created but no longer use. I could use some help. 

Thanks,

Jack

[Ash]

Hey, @Jack_olson!

Welcome to the Shopify Community, and welcome to the thread! 

I'm sorry to hear that you're having issues logging into your store. I'm happy to help out. To give me a better idea of what's going wrong, could you please take a screenshot of the error message you're getting and send it to me in a reply to this thread? Also, could you please tell me the .myshopify.com URL for the shop in question? 

Looking forward to hearing back and continuing to assist. 

[Jack_olson]

This is the error message
My shop URL is snapnchargeit.com

[Jack_olson]

This is the error I’m getting

 My URL is snapnchargeit.com

[niascosmetics]

 hey, i can’t log in and it’s saying this