Can't Login Shopify App

[Genie]

I can't login to my Shopify android app. Before it said " you recently logged out, sign in or contact admin". Now it keeps saying "an error occured, please try again!"
Please Help!

[Dnoravian]

I am having the same exact issue. App redirects to the log in screen over and over. This issue just started for me. Desktop works fine, but app is messed up. I have re-installed 3 times with no luck. Please help

[ptelintel]

The advice from Shopify was:

1. It is due to your phone, not the software.
2. Do a hard reset of your phone ... reinstall ... 

Obviously, this is rubbish. 

[ptelintel]

Guess what ... somehow, mysteriously, without me going through a hard set ... it decided to work again !

Makes me think Santa Claus does exist and comes earlier every year. 

[ptelintel]

In the Shopify Mobile App on Android I am going around and around between the login screen and screen with choice of accounts to login.

I updated the OS, deleted the user data, reloaded the App several times, rebooted the mobile several times: problem persists).

I loaded the shopify app on an old spare phone: it worked there (except for teh switching between my shops, which has become switching of accounts ?). 

Any suggestions ?

[orsolyahajnali]

I also can't log in to my shopify account 

[Ash]

Hi, @orsolyahajnali!

Ash here from the Shopify team. Welcome to the Shopify Community! 

The previous posters in this thread have been experiencing issues logging into the Shopify mobile app. Could you please clarify if that is the same issue you're currently facing? If so, please review the troubleshooting steps in my previous reply on this thread, and then reply back to this message with your results. 

If this is an issue of logging into your Shopify account as a whole, then I'd like to get some more information on what exactly the problem is. If you're unable to log into your Shopify account at all, could you please reply back here and send me a screenshot of any errors you're receiving, or what page you reach when you try to log in? 

[celeraccesories]

I also have this problem and i tried all the steps its not working where can i sende the screenshot of the error