Cancel pending payment for app

Sarrah_mnsoryr
Visitor
1 0 0

Hello Shopify Community,

I hope this post finds you all well. I'm Sarah, a newcomer to Shopify, and I find myself in a bit of a situation with the Robo Product Importer app. Unfortunately, I forgot to uninstall it before the free trial ended, and now I'm being prompted for payment.

As a beginner, I haven't had the chance to use the app, and I'd really appreciate some guidance on uninstalling it without incurring charges. Additionally, the payment is currently in a pending state, and I'm unsure how to cancel it.

Is there a user-friendly process for uninstalling apps without charges on Shopify? And, how can I cancel the pending payment?

Your assistance and insights would be incredibly valuable. Thank you all for your understanding, and I look forward to your advice.

Best regards

Replies 0 (0)