Cancel recurring billing on apps

MountGrand
New Member
1 0 0

Just want to know why I can't delete apps off my store. 
This is the message I get. 

Sorry, something went wrong and we were not able to surface data needed to delete this app. Please try again soon!

Reply 1 (1)
Nia
Shopify Staff
173 15 24

Hi, @!

We have no reports of any app issues on our end, however I'd like to look more into this. We want to rule out that this may be a local issue, so if you could please go through the troubleshooting steps below -

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as incognito or private windows to rule out any browser issues. 
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version (we don't support every browser, but we do support these ones.)
  • Try another device, like another computer or mobile phone.
  • Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
  • Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.

If you have tried al the local troubleshooting steps above and the issue continues to persist, please send me a screenshot of the error message!

Nia | Social Care @ Shopify 
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