We have no reports of any app issues on our end, however I'd like to look more into this. We want to rule out that this may be a local issue, so if you could please go through the troubleshooting steps below -
Clear your cacheand cookies on your browser. After this, completely reboot the browser.
Try a different web browser, as well asincognitoorprivatewindows to rule out any browser issues.
When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
Ensure the web browser isup to dateon the latest version (we don't support every browser, but we do supportthese ones.)
Try another device, like another computer or mobile phone.
Try on theShopify Mobile app; this is usually the best step to try as it also rules out device issues.
Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.
If you have tried al the local troubleshooting steps above and the issue continues to persist, please send me a screenshot of the error message!
Nia | Social Care @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog