Cancel the subscription after paying the annual subscription amount

[suooqexpress]

Cancel the subscription after paying the annual subscription amount. The paid subscription amount will not be refunded. What are the necessary steps to recover the paid money?

[Nick_Marketing]

You need to speak to the billing team directly.

Contact page link: https://help.shopify.com/en/questions#/contact/
If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.

[suooqexpress]

Wait, note that this email was contacted and I did not find a satisfactory solution
Billing @ shopify

Our Shopify Help Center is an excellent source on everything Shopify, where you'll find tons of information on setting up your store and ways to sell. We also have a YouTube channel with lots of great video tutorials, as well as the Shopify Community discussion forums.

Your ticket number is 28596365

This is what he told me