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Cannot Connect Facebook Messenger with Shopify Inbox

Wei_Lim_Chan
Visitor
3 0 0

I am having difficulty trying to connect facebook messenger with inbox.  I can't find the settings where facebook messenger gives permission to shopify inbox

 

https://help.shopify.com/en/manual/online-sales-channels/facebook/messenger/adding-messenger

 

From your Shopify admin, click Facebook > Overview.
In the Messenger section, click Set up to start.
Click Confirm to authorize Shopify Inbox to work with Messenger.
Click Go to Facebook to set up your Messenger button. Your business's Facebook page must have a Message us button to complete this step.
Click Go to Shopify Inbox to log in to Shopify Inbox to complete your Messenger setup.
Click Finish on the Set up Facebook Messenger page.

Accepted Solution (1)
Moira
Shopify Staff
2044 223 326

This is an accepted solution.

Hey @CustomeSuccess,

 

As of July 2023, the Facebook & Instagram Messenger Channel is no longer supported by Shopify Inbox.

 

What does this mean?
This means that messages coming from Instagram and Facebook will no longer be accessible from Shopify Inbox.

 

What are the alternatives?
We understand that this may come as an inconvenience and want to assure you that we are here to help. To continue communicating with your customers seamlessly, we recommend using Meta Business Suite. And of course, you can always view existing messages and reply directly from Instagram Direct Messenger and Messenger native apps.

 

Let me know if I can clarify anything further!

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 9 (9)

Moira
Shopify Staff
2044 223 326

Hey @Wei_Lim_Chan,

 

Welcome to the Shopify Community!

 

What happens when you click connect during the setup? This is where you would confirm to authorize Shopify Inbox to work with Messenger:

 

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Look forward to hearing from you!

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

Wei_Lim_Chan
Visitor
3 0 0

When I press connect it keeps on processing, and it doesn't complete

Moira
Shopify Staff
2044 223 326

@Wei_Lim_Chan,

 

Which web browser are you using? I suggest clearing your browser cache and making sure you are operating on the latest version of Google Chrome. When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

Wei_Lim_Chan
Visitor
3 0 0

It still does not work

FlighTowel
Visitor
1 0 0

I'm having the same issue.  Tried Firefox, and new install of Edge, and the Shopify app on my phone.  All failed.  I can't get IG to connect either, it actually give  me an error on that one.

TFA1
Visitor
1 0 0

FWIW I am having the same problem here - click on the 'Connect' button and it tries to connect but fails - no error message

CustomeSuccess
Visitor
1 0 0

How do I get this option Within my Shopify Inbox?  I only see Chat settings and Quick replies. Has this feature been removed?  

Moira
Shopify Staff
2044 223 326

This is an accepted solution.

Hey @CustomeSuccess,

 

As of July 2023, the Facebook & Instagram Messenger Channel is no longer supported by Shopify Inbox.

 

What does this mean?
This means that messages coming from Instagram and Facebook will no longer be accessible from Shopify Inbox.

 

What are the alternatives?
We understand that this may come as an inconvenience and want to assure you that we are here to help. To continue communicating with your customers seamlessly, we recommend using Meta Business Suite. And of course, you can always view existing messages and reply directly from Instagram Direct Messenger and Messenger native apps.

 

Let me know if I can clarify anything further!

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

carlaki
Shopify Partner
4 0 1

You might try an application to make it work in a minute. Pingme app chat work well with good review. Here's the link.
https://apps.shopify.com/facebook-chat-1

carla_ki_nguyen