To continue receiving payouts, you need to secure your account by turning on two-step authentication. If two-step authentication is not turned on your payouts will be paused. Learn more

Cant connect my store to CustomCat POD

New Member
1 0 0


I'm a new shopify store owner.

I'm trying to connect my store to CustomCat app but it failed every time.

Whenever, i connected my store, it took me to the correct store and asked me launch the app.

But when i got to the app, it asked me to connect to a store again?

I've done it at least 5-6 times today without success.

Has anyone experienced this error before? 


Much appreciated,


Warm Regards,


Reply 1 (1)
41 0 3

Hi @wordsgift2019 


I'm a fellow user, this could be a potential technical issue. I've checked the customcat contact page and I would recommend checking with customcat or Shopify support on their site for troubleshooting.


Wishing you all the best!