Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved.
If you haven't already done so, I'd encourage you to attempt some local troubleshooting steps. This will allow us to confirm that the error is not related to a browser issue. For ease, I've gone ahead and listed those steps below for you to try:
Clear your Cache and Cookies.
Access the shop in an Incognito Tab.
Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
Try Another Device.
Try accessing from the Shopify Mobile App.
Make sure your device isUp To Date.
If after completingallof the outlined steps above, you're still experiencing some trouble, please connect with us directly. This will allow our support team to investigate further and ensure it gets resolved as quickly as possible.