Charged for an App I uninstalled within trial period

Charged for an App I uninstalled within trial period

Karen41
Visitor
1 0 0

AI Description, SEO & Blog
by Jubilee Inc.

 

I have been charged 29.99 USD for the above app in March and again in April even although I uninstalled it 3 days after installing it so cancelled within the 7 day free trial period.

Please help

Reply 1 (1)

Moira
Shopify Staff
2084 227 332

Hey @Karen41,

 

Thanks for reaching out.

 

If you were still in the trial period, then we may be able to remove the chargeSince I cannot authenticate you over the Community forums due to the sensitive information that would need to be shared, I am unable to look into the specifics. In this case, we can look further into the charge you have received by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner. Our live chat team will be able to directly help you from there,

 

Let me know if you have any questions.

Moira | Social Care @ Shopify
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