Chat

PlanetGolf
New Member
3 0 7

Why does my chat box on the top say .......    Leave a number and we'll text you back as soon as we're available (an email address works too).

 

How do I get rid of it?

 

Thank you

Replies 11 (11)
cryptodaemon
New Member
2 0 2

Yes it makes the chat look messier

KimsHerbs
Tourist
3 0 3

I've been trying to get rid of it too.  Also.. now, I can't send text receipts to my customers via the POS system.  😞  I wonder if this is related..   Hopefully, Shopify can figure this out soon.

motodefiant
New Member
2 0 4

I don't have an answer but I also don't like that. 

Also, why does it flag that little red circle like indicating a message - as a consumer I find that annoying.  

 

Thanks 

jzylkin
New Member
1 0 1

I have this same problem

KimsHerbs
Tourist
3 0 3
The developers at Shopify have been working on this for weeks now. Still no solution. 😞
boominkid
New Member
2 0 7

Looks terrible and so annoying- need Shopify to fix please ASAP!

motodefiant
New Member
2 0 4
I agree on all points!
ksgmsr
New Member
3 0 0

I have the same issue, although I have Shopify Ping open on my tablet/phone this message is displayed, saying that I am not available...

XxDrAg0nxX
Tourist
8 0 1

no one found a way to remove this yet?

DS001
New Member
1 0 0

Agree, this is terrible.  Needs to be an option to remove the fake red circle with a message indicator

PatrickJacobs
New Member
7 0 0

For any of you looking for an elevated chat experience, our app was just added to the app store and could be a good fit.  You can find our shoppable live chat app here.  We have a 14 day free period, so worth a look.  Thanks everyone and good luck!