Click & Drop Royal Mail, can’t find the app on Shopify

[IrinaB]

Hi there,

I hope someone can help. I have recently added Click & Drop Royal Mail to my Shopify as an alternative option for shipping. It shows me on Click & Drop that the integration is successful however when I go on to my Shopify account I can’t even locate the Click & Drop APP.

please if someone can help would be greatly appreciated.

Thanks. Irina 

[Victor]

Hi @IrinaB,

I believe the Royal Mail's Click & Drop integration will display as a sales channel, and not an app. If you've installed Click & Drop, you should see it if you head to Settings > Sales channels. This is how it appears on my test store:

Please let me know if you're still not seeing the app appear here in your store.

[IrinaB]

Hi Victor,
Thank you so much, yes I did find it in settings/sales channels, thank you so much again. Now I still feel a bit stuck as I don’t know how will this work with adding it in my rates.
I am already using Hermès and I wish to add Royal Mail, so my customers can choose between the 2 but in manage my rates/zones it doesn’t give me the option to put a description like Royal Mail. Would you know anything about it?

Thank you so much again Victor, you’ve been very helpful already 🙂
Irina

[Victor · Accepted solution]

Hi @IrinaB,

My understanding is that the Click & Drop app is primarily aimed at helping you manage your orders and fulfill your shipments when using Royal Mail, rather than offering rates to your customers. Installing Click & Drop into your Shopify store will not display Royal Mail shipping rates at checkout, as far as I understand. You can instead use the app to import your orders from Shopify and buy and print shipping labels for them, which can then be dropped off at a Royal Mail Customer Service Point (CSP). They have more information on their website.

There are apps on the Shopify App Store that allow you to offer rates from both UK-based couriers, such as Starshipit and Easyship. These apps will provide live rates from these couriers and are best used to provide your customers with the most accurate rates possible. If you decide to use manual rates, you can include the name of the courier in the shipping rate (e.g. "Royal Mail Standard Shipping").

I hope this helps but please let me know if you have more questions about this.

[IrinaB]

Thank you so much Victor, you were so helpful a d now I understand a lot better how it works. I was getting confused as I have Sendcloud as well ant that one appears as an app whilst Click and drop didn’t. But I think now with your help it’s all good.Thanks again !!Irina

[Victor]

Hi @IrinaB,

No problem at all, and I'm glad I could help you here. Please feel free to let me know if you've any more questions or queries.