I am currently experiencing an issue with the communication between the Checkout Started Event and Klaviyo. I have created an Abandoned Cart Flow with the purpose of sending reminder emails to customers.
I have inserted a code snippet to call the properties of the line_item to make the information explicit.
However, after receiving the email on Gmail or previewing the test on Klaviyo, the value of these properties (customization_id) appears as NONE.
It seems that no properties are being transmitted from Shopify to Klaviyo at all
Could you please help me identify where my issue lies? :((
May I know why Klaviyo is not receiving any properties data from Shopify?
Thank you for your assistance
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