App reviews, troubleshooting, and recommendations
Sometimes store owner can decline the application charge, instead of accepting it.
As I understand from the Shopify docs, charge can be re-confirmed using confirmation link. Here https://shopify.dev/api/admin/rest/reference/billing/recurringapplicationcharge#show-2021-01 , in the example response I see "confirmation_url" field.
But when I'm trying to get declined charge info, "confirmation_url" field is MISSING in the response object! What should I do with this? How can get charge confirmation link and provide it in the app?
Solved! Go to the solution
This is an accepted solution.
I don't think the charge can be "re-confirmed"...
I believe the flow is this:
Hope this helps! If it does, show some love!
This is an accepted solution.
I don't think the charge can be "re-confirmed"...
I believe the flow is this:
Hope this helps! If it does, show some love!
@SteveTT Thank you for your answer. I was trying to create app and got stuck in this situation when client declined payment but instead of redirecting to all apps it was redirecting back to my app... Not sure where is the problem...
It's been a while since I looked at this but ... I think that's the behaviour I discovered too (see step 4)
Hi SteveTT,
Thanks for step-by-step explanation. Was stuck in the shopify docs for the same.
I also have another query regarding the renewals(monthly). How do you handle that.
Can i assume if after the expiration date(Calculated at app end using billing_on and Subscription duration as shopify doesn't provide it), the charge status is still active then Merchant has renewed the subscription?
Regards
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