Conflicting messaging - PayPal Express & Reference transaction approval - purchase option app

AlexHooper
Shopify Partner
22 0 14

Hey everyone,

 

Quick heads up: merchants installing our app, which utilises purchase options, are facing a mix-up.

 

They're informed Shopify is requesting PayPal's approval for reference transactions via email:

 

Screenshot from 2024-02-22 10-21-24.png

 

but their dashboard prompts them to take action with PayPal:

 

Screenshot from 2024-02-22 10-10-16.png

 

Could we clarify the correct steps for them as It's creating a lot of confusion for our customers.

 

Thanks!

AH
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