Hi @Mike-Mike ,
You can connect with the support of the integration app, which you are using, or can check the help provided, in case you are unable to reach them, then I would suggest you reach out to different apps, as there are multiple integrations listed on the Shopify App Store. You can check out and test the apps, as there are many who offer free trial services for the app with customer support to help you with the process, and then you may check for all your requirements with the app, and stay if happy and satisfied.
I hope it was helpful for you.!
As @Neha_Rajpoot pointed out, to sell your products on eBay from Shopify you would need to add the eBay app to your store. Have you added that app yet? If you have and are still experiencing issues, could you describe what those problems are so that I can better troubleshoot them, please?
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