Contact form to send emails to different department

Solved

Contact form to send emails to different department

Metodi
Shopify Partner
2 0 0

Hi all,

I'm a Shopify developer, and our client has a specific problem. They would like for their contact form, to have a drop down field, allowing you to pick a different department emails to whom to sent yours from the contact form.
I have been reading the Shopify documents, and form what I have gathered, there isnt any way we can develop such functionality. So a month ago, I have only found one app - "Easy Contact Form by ndnapps" that could make that for me. But sadly Shopify informed us they are removing that app form their store for "violating our policy". So Im struggling to find another app that can do that for me.

Any dev advice or app recommendation is welcome.

Accepted Solutions (2)

Dirk
Shopify Staff
2428 258 559

This is an accepted solution.

Hey, @Metodi 

I've scoured through the Shopify app store to find a few app options that mention they support multiple recipient email addresses. Feel free to check them out:

Give these a shot and see if they suit your needs! If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Propero
Shopify Partner
897 101 160

This is an accepted solution.

@Metodi ,

While finding app or custom solution is one way for sure. may I suggest a smart hack you can do, you can add a custom fields in the form to select the department and the email can then be applied a forwarding rule within your email client based on presence of particular content.

 

 

- Was my reply helpful? Click Like or Click Accept as Solution
To hire: email us at shopify@propero.in
checkout our app https://apps.shopify.com/picamaze

View solution in original post

Replies 4 (4)

Dirk
Shopify Staff
2428 258 559

This is an accepted solution.

Hey, @Metodi 

I've scoured through the Shopify app store to find a few app options that mention they support multiple recipient email addresses. Feel free to check them out:

Give these a shot and see if they suit your needs! If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Propero
Shopify Partner
897 101 160

This is an accepted solution.

@Metodi ,

While finding app or custom solution is one way for sure. may I suggest a smart hack you can do, you can add a custom fields in the form to select the department and the email can then be applied a forwarding rule within your email client based on presence of particular content.

 

 

- Was my reply helpful? Click Like or Click Accept as Solution
To hire: email us at shopify@propero.in
checkout our app https://apps.shopify.com/picamaze
Metodi
Shopify Partner
2 0 0

Thank you very much for the quick responds guys. Both options you gave me can work, and I will be discussing them with our clients.

littleplayco
Visitor
3 0 0

Hi...

I tried to add this custom field into the code but it showed up on my website saying this.  Then, I simply tried to replace "phone" in the contact form with "subject" and it shows up like this.    Then, I can re-direct emails with the subject like you suggested.

Any suggestions would be helpful.

Screen Shot 2022-09-12 at 11.06.11 AM.png