FROM CACHE - en_header

Contact us form that gives out a ticket/case number?

LamarCharGrille
New Member
1 0 0

Is there a app anyone can suggest thats is Contact us form that gives out a ticket/case number?

Replies 3 (3)
Marty
Shopify Staff
Shopify Staff
512 74 97

Hi @LamarCharGrille.

Thank you for sharing your question, I think this is a great idea to ensure your customer inquires are organized and responded to in a timely and professional fashion. You would most likely need a solution that centralizes your customer service channels or a helpdesk-type app, two examples you could look into are:

Both of these app options would basically take the email that the web form connects to, and create a ticket under a centralized helpdesk system controlled by the app. Both apps are widely used and highly rated, however, Gorgias is a little pricier at $60 USD a month compared to Richpanels free plan offer (additional charges may apply).

It may not hurt to reach out to both app developers' support pages to ensure that they would meet your exact requirements. On both app listings, you should see a "get support" button, which sends your request directly to said app developers' support teams:

25-42-85499-4578

Alternatively, you could reach out to a local developer or Shopify Expert to see if your idea is a customization that could be developed for your shop.

I hope some of these ideas help you out moving forward, feel free to reach out to me directly if you have any additional questions, we are always happy to chat!

Marty | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

Michal17
Shopify Partner
835 73 157

Hi @LamarCharGrille 

Hope you're having a great day!

You should check out these support ticket management apps in the Shopify app store:

  • Zendesk: Omnichannel customer service and engagement platform. Free to install. Additional charges may apply.
  • Richpanel Customer Service CRM: Multichannel Ticket Helpdesk, Support Automation, Zendesk Alt. Free plan available. 14-day free trial. Additional charges may apply. Starting at $50/month
  • HelpCenter | FAQ HelpDesk Tabs: FAQ page, Help Desk Ticketing, Live chat for customer support. Free plan available. 14-day free trial. Additional charges may apply. Starting at $9.99/Month
  • Live Chat with Help Desk: Live Chat with Product Recommendations and Customer Details. From $19/month. 14-day free trial.
  • Reamaze Live Chat & Helpdesk: Live Chat Customer Service + Chatbots & Helpdesk with FAQ. From $29/month. 14-day free trial. Additional charges may apply.
  • Kustomer: Omnichannel Customer Service Platform. Free to install. Additional charges may apply. From $89 per month, per user for Enterprise and $139 per month, per user for Ultimate
  • eDesk: Live Chat & AI Helpdesk: Customer Support, Review Automation, Centralized AI Inbox. From $79/month. 14-day free trial.

If you found this comment useful then please hit Like and Accept the Solution!

VitaF
Shopify Partner
159 2 25

Hello!

Check out the HelpCenter App. You will be able to include a contact form in your FAQ page and sync it with your helpdesk ticketing system. As with the rest of incoming inquiries, the inquiries from the contact form will have a ticket number, too. 

The contact form is included in the “Essential plan” with monthly cost of $7.99 or $95.88 when billed annually.

If you require any assistance setting everything up, the app’s support team is fast and helpful!

Helpcenterapp