Contact us form that gives out a ticket/case number?

Contact us form that gives out a ticket/case number?

LamarCharGrille
Visitor
1 0 0

Is there a app anyone can suggest thats is Contact us form that gives out a ticket/case number?

Replies 4 (4)

Marty
Shopify Staff (Retired)
512 74 103

Hi @LamarCharGrille.

Thank you for sharing your question, I think this is a great idea to ensure your customer inquires are organized and responded to in a timely and professional fashion. You would most likely need a solution that centralizes your customer service channels or a helpdesk-type app, two examples you could look into are:

Both of these app options would basically take the email that the web form connects to, and create a ticket under a centralized helpdesk system controlled by the app. Both apps are widely used and highly rated, however, Gorgias is a little pricier at $60 USD a month compared to Richpanels free plan offer (additional charges may apply).

It may not hurt to reach out to both app developers' support pages to ensure that they would meet your exact requirements. On both app listings, you should see a "get support" button, which sends your request directly to said app developers' support teams:

25-42-85499-4578

Alternatively, you could reach out to a local developer or Shopify Expert to see if your idea is a customization that could be developed for your shop.

I hope some of these ideas help you out moving forward, feel free to reach out to me directly if you have any additional questions, we are always happy to chat!

To learn more visit the Shopify Help Center or the Community Blog.

Morek
Shopify Partner
835 73 176

Hi @LamarCharGrille 

Hope you're having a great day!

You should check out these support ticket management apps in the Shopify app store:

  • Zendesk: Omnichannel customer service and engagement platform. Free to install. Additional charges may apply.
  • Richpanel Customer Service CRM: Multichannel Ticket Helpdesk, Support Automation, Zendesk Alt. Free plan available. 14-day free trial. Additional charges may apply. Starting at $50/month
  • HelpCenter | FAQ HelpDesk Tabs: FAQ page, Help Desk Ticketing, Live chat for customer support. Free plan available. 14-day free trial. Additional charges may apply. Starting at $9.99/Month
  • Live Chat with Help Desk: Live Chat with Product Recommendations and Customer Details. From $19/month. 14-day free trial.
  • Reamaze Live Chat & Helpdesk: Live Chat Customer Service + Chatbots & Helpdesk with FAQ. From $29/month. 14-day free trial. Additional charges may apply.
  • Kustomer: Omnichannel Customer Service Platform. Free to install. Additional charges may apply. From $89 per month, per user for Enterprise and $139 per month, per user for Ultimate
  • eDesk: Live Chat & AI Helpdesk: Customer Support, Review Automation, Centralized AI Inbox. From $79/month. 14-day free trial.

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VitaF
Shopify Partner
159 2 28

Hello!

Check out the HelpCenter App. You will be able to include a contact form in your FAQ page and sync it with your helpdesk ticketing system. As with the rest of incoming inquiries, the inquiries from the contact form will have a ticket number, too. 

The contact form is included in the “Essential plan” with monthly cost of $7.99 or $95.88 when billed annually.

If you require any assistance setting everything up, the app’s support team is fast and helpful!

Helpcenterapp

SharkbyteTeam
New Member
30 0 0

Hi there!

If you're looking for a Contact Us form that generates a ticket or case number for customer inquiries, I recommend using the Help Center app. This app offers a robust support ticket system that integrates seamlessly with your website's Contact Us form. When customers submit their inquiries through the form, Help Center automatically assigns a unique ticket or case number to each submission. This feature helps in organizing and tracking customer inquiries efficiently. With Help Center, you can manage and respond to customer cases effectively, providing timely support and resolution. 

I hope this helps!

If you find it useful, please indicate by liking or marking it as a solution! Looking for powerful Shopify apps to optimize your online store? Try Trackr for easy order tracking and fulfillment management and HelpCenter for a comprehensive knowledge base and customer support solution. These apps will help you streamline your store operations and provide excellent customer service.