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Coupon code doesn't work

Toipal
Tourist
10 0 5

When I try to apply a coupon, it says "discount code isn’t valid for the items in your cart". Will appreciate your help.

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Replies 8 (8)
oscprofessional
Shopify Partner
12491 1931 2479

Hello 

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Toipal
Tourist
10 0 5

I didn't know customer had to add the discounted item for the coupon to take effect. Thanks

oscprofessional
Shopify Partner
12491 1931 2479

Yes, customer need to add the product which is discounted then only discount applies to product.

 

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bredowmax
Shopify Partner
83 1 106

I am sorry but that looks like a bug on side of Shopify that needs to be fixed ASAP. The title of the current implementation of ”Buy X and get Y” is just misleading. A better title would be: "Buy X and Y and then get Y".

 

I have a campaign running that says "Get a free gift with any purchase with discount code ABC". I used “Buy X get Y” to get a specific product for free if any product of a collection "All Products" has been added.

Now my inbox is flooded with customers asking why the discount code is not valid. It took me an hour of debugging until I found out that the gift already needs to be in the basket before the discount can be applied. That is just unintuitive in every way. Numerous merchants have stated this problem for years and nothing has been done by Shopify. Thank you very much 😞

EarthToLife
Excursionist
12 1 8

BUMP ^^^^


I totally agree 
I wanted to promote an offer for BUY x GET y pre-fathers day
"spend $100 get $25 Gift Card for Dad" 

My older demographic are NOT wise enough to then go and find the gift cards and add them to cart

It needs to be an AUTO-TRIGGER>ADD-to-cart

Please advise us as to why this is not viable 

Kind Regards
Judd
ETL

D-Minyard
New Member
2 0 0

Agreed on this as well. Is there a solution to auto-add the free gift to cart at this time?

ljenish
New Member
3 0 0

We are having the exact same problem. What is the solution?

ljenish
New Member
3 0 0

Even when the product is added by the customer - which is completely counterintuitive - the code does not work.