Coupon code doesn't work

[Toipal]

When I try to apply a coupon, it says "discount code isn’t valid for the items in your cart". Will appreciate your help.

[oscprofessional]

Hello Toipal,

As per the screenshot given I can state that, when you add product double pack, single pack and family pack  then you will get 90% off on Refill product 

Correct?

But in your checkout only double pack is added and Refill is not added.

When you will add Refill to cart then you will get 90% discount on this product.

[Toipal]

I didn't know customer had to add the discounted item for the coupon to take effect. Thanks

[oscprofessional]

Yes, customer need to add the product which is discounted then only discount applies to product.

[bredowmax]

I am sorry but that looks like a bug on side of Shopify that needs to be fixed ASAP. The title of the current implementation of ”Buy X and get Y” is just misleading. A better title would be: "Buy X and Y and then get Y".

I have a campaign running that says "Get a free gift with any purchase with discount code ABC". I used “Buy X get Y” to get a specific product for free if any product of a collection "All Products" has been added.

Now my inbox is flooded with customers asking why the discount code is not valid. It took me an hour of debugging until I found out that the gift already needs to be in the basket before the discount can be applied. That is just unintuitive in every way. Numerous merchants have stated this problem for years and nothing has been done by Shopify. Thank you very much 😞

[EarthToLife]

BUMP ^^^^


I totally agree 
I wanted to promote an offer for BUY x GET y pre-fathers day
"spend $100 get $25 Gift Card for Dad" 

My older demographic are NOT wise enough to then go and find the gift cards and add them to cart

It needs to be an AUTO-TRIGGER>ADD-to-cart

Please advise us as to why this is not viable 

Kind Regards
Judd
ETL

[D-Minyard]

Agreed on this as well. Is there a solution to auto-add the free gift to cart at this time?

[ljenish]

We are having the exact same problem. What is the solution?

[ljenish]

Even when the product is added by the customer - which is completely counterintuitive - the code does not work.