Currency Issue

Solved

Currency Issue

AhsenZa
Excursionist
30 0 5

Dear Shopify community,
My online store sells skincare products in Switzerland and only, therefore the only currency indicated is CHF. The price information as always been displayed correctly. Starting today however the information is incorrect. E.g instead of the price of a product being "CHF 39.90”, the indication is now “47.09”. This is being applied to each product on my website. Note that I have not made any edit today or yesterday to the website. I assume this is issue could be related to the Hextom app as if I unable the app, the information is again displayed correctly. 

Please provide support as soon as possible. My theme is pipeline, store link is https://kream.ch
 

Would really appreciate if someone could provide some support.
Thank you,

regards,

Ahsen

Accepted Solution (1)

Stacy_Zhuk
Shopify Partner
490 22 71

This is an accepted solution.

Hello @AhsenZa,

 

You should contact the developers of the Hextom app. They will audit your store and app and will let you know if there are problems with their app (and they have to fix that).

 

Best regards,
Anastasia

Co-founder at Whidegroup, e-commerce development company from Ukraine
- 10+ years of experience with SMBs
- Deep expertise in custom development & optimization
E-mail: anastasia@whidegroup.com

View solution in original post

Replies 2 (2)

Stacy_Zhuk
Shopify Partner
490 22 71

This is an accepted solution.

Hello @AhsenZa,

 

You should contact the developers of the Hextom app. They will audit your store and app and will let you know if there are problems with their app (and they have to fix that).

 

Best regards,
Anastasia

Co-founder at Whidegroup, e-commerce development company from Ukraine
- 10+ years of experience with SMBs
- Deep expertise in custom development & optimization
E-mail: anastasia@whidegroup.com
AhsenZa
Excursionist
30 0 5

Thanks for your reply.
 I have contacted them