App reviews, troubleshooting, and recommendations
Hi,
I have installed Digital Downloads, I have uploaded .zip files for my products. All seem to work except for the larger one(which is still under 1G zipped). When I try to test buy this, I also am getting the error of "there was a delay with your digital downloads. You will receive an email shortly with your download links."
1. Is that email that customers are supposed to receive automatically sent? Or do I have to send it?
2. Why is this file not downloading to begin with?
Thank you for your time!
Hey @etara75 ,
It's discouraging to see merchants like you face such troubles which affect your business directly.
While I hope Shopify helps you out soon, such disgruntled scenarios led us to create a digital download app Wire by Zula.
Please reach out to support@zulahq.com to resolve any queries
Regards
Sasank
Co-Founder, Zula
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