To continue receiving payouts, you need to secure your account by turning on two-step authentication. If two-step authentication is not turned on your payouts will be paused. Learn more

Customer Tag

theresa1965
New Member
9 0 0

Hi Shopify Support,

Ann here from Wholesale Gorilla. I have tried to change the tag on this customer multiple times and when I click save it says "Customer Updated" however, it then tells me if I leave the page the changes won't be saved.
Because we are unable to update this tag, this customer is not able to receive the discounts created in our app. Please advise.​

Wholesale Gorilla asked me to copy what they tried to help me with so it can be explained correctly.

 

Thank you,

Theresa Viola

Replies 2 (2)
Jason
Shopify Expert
11007 204 2232

If those are real customer details you'll want to delete those from here. Don't think they'll appreciate you sharing them to the world (and would be considered a privacy breach in some parts of the world).

★ I jump on these forums in my free time to help and share some insights. Not looking to be hired, and not looking for work. http://freakdesign.com.au ★
Jason
Shopify Expert
11007 204 2232

If talking to support the main things you'd need are the customer ID and the shop url. posting customer info is not required.

 

Out of interest have you already lodged a ticket with Support or is this the first place you've come to?

★ I jump on these forums in my free time to help and share some insights. Not looking to be hired, and not looking for work. http://freakdesign.com.au ★