App reviews, troubleshooting, and recommendations
Hi
I deleted my Shopify account a while back to switch to a new platform. I deleted the Facebook shop connection at the same time. Deleted the rights from Facebook too.
However there's still a Facebook catalog owned by Shopify in my account, which is linked to my Business Manager. I can't delete this catalog, since I'm not an owner of this catalog, but Shopify is. When wanting to change this Business Manager, I get the below message that I need to update the FB app in my Shopify account, which no longer exists.
How can I delete this catalog? Facebook told me to get in touch with Shopify, since Shopify manages this account. I really need urgent help, been sent from one party to another which is no help at all.
Any clues to sort this out are welcome!
Jurgen
having the same problem here
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