Delete a Shopify managed Facebook catalog

New Member
1 0 1


I deleted my Shopify account a while back to switch to a new platform. I deleted the Facebook shop connection at the same time. Deleted the rights from Facebook too.

However there's still a Facebook catalog owned by Shopify in my account, which is linked to my Business Manager. I can't delete this catalog, since I'm not an owner of this catalog, but Shopify is. When wanting to change this Business Manager, I get the below message that I need to update the FB app in my Shopify account, which no longer exists.


How can I delete this catalog? Facebook told me to get in touch with Shopify, since Shopify manages this account. I really need urgent help, been sent from one party to another which is no help at all.

Any clues to sort this out are welcome!


Replies 2 (2)
New Member
1 0 0

having the same problem here


New Member
1 0 0

Did anyone find a solution?