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DHL App

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gourmet
New Member
1 0 0

Hi to all,

I am new on shopify but I found it easy and smart, and my ecommerce is almost ready.

Just a big big issue: i am already a DHL customer so I have a business shipping code. The point is that after i have installed the dhl app it's not working, keep showing me the following message:

The DHL Carrier Service app requires use of the Carrier Service API store add on. Please contact Shopify to enable the Carrier Service API add on or upgrade your store to a Shopify Unlimited plan.

I have a basic plan but i have already paid for all the year. I already put my code in the app settings section.

What should I do?

Thanks in advance!

Accepted Solution (1)

Accepted Solutions
Julie
Shopify Staff
Shopify Staff
1109 106 337

This is an accepted solution.

Hi, @gourmet!

 

Julie here from Shopify Support.

 

Since you're new to Shopify, how have you found the platform so far? Are you close to launching your store? Before you do so, I highly recommend checking out "The Essential Shopify Store Launch Checklist", which includes a detailed outline of everything you'll need to do prior to launching. I think you'll find it pretty useful.

 

To address your question, Carrier Calculated Shipping is an additional feature that allows you to use your own carrier account credentials to display calculated rates at checkout. This feature also allows you to take advantage of the many shipping apps available in the Shopify App Store, with the DHL app you have installed being one of them. While this feature is typically available on our Advanced plan, you can also add it to your existing plan for an additional $20 per month. Alternatively, you can enable Carrier Calculated Shipping for free if you switch to annual billing, which also gives you 10% off your total subscription costs for the year.

 

If you'd like to move forward with adding this feature to your plan, please reply here to let me know and I'd be happy to move this to email and add this feature for you. 

Julie | Social Care @ Shopify 
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View solution in original post

Replies 14 (14)
Julie
Shopify Staff
Shopify Staff
1109 106 337

This is an accepted solution.

Hi, @gourmet!

 

Julie here from Shopify Support.

 

Since you're new to Shopify, how have you found the platform so far? Are you close to launching your store? Before you do so, I highly recommend checking out "The Essential Shopify Store Launch Checklist", which includes a detailed outline of everything you'll need to do prior to launching. I think you'll find it pretty useful.

 

To address your question, Carrier Calculated Shipping is an additional feature that allows you to use your own carrier account credentials to display calculated rates at checkout. This feature also allows you to take advantage of the many shipping apps available in the Shopify App Store, with the DHL app you have installed being one of them. While this feature is typically available on our Advanced plan, you can also add it to your existing plan for an additional $20 per month. Alternatively, you can enable Carrier Calculated Shipping for free if you switch to annual billing, which also gives you 10% off your total subscription costs for the year.

 

If you'd like to move forward with adding this feature to your plan, please reply here to let me know and I'd be happy to move this to email and add this feature for you. 

Julie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Theoysterman
New Member
2 0 0
Hi Julie. I have the same issue please can you help. Paul
PluginHive
Shopify Partner
797 31 98

@Theoysterman 

 

You can opt for any of the following and contact Shopify support to enable carrier calculated rates on your Shopify store.

 

  • Upgrade your plan to Advanced Shopify Plan
  • Add this feature for an additional $20/month on your current Shopify plan
  • Choose yearly subscription for your current Shopify plan, with which you can get this option for free.
Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
Julie
Shopify Staff
Shopify Staff
1109 106 337

Hey, @Theoysterman.

 

Are you wanting to activate Carrier Calculated Shipping so that you can use the DHL app? As @PluginHive mentioned, this feature can be enabled via a few different methods. Let me know which one works best for you. I'd be happy to activate this feature for you. 

 

Looking forward to your response!

Julie | Social Care @ Shopify 
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linearen
New Member
1 0 0

hey julie , 

i seem to have the same issue 

i would like to have  the same solution provided for my store 

Julie
Shopify Staff
Shopify Staff
1109 106 337

Hey, @linearen.

 

Thanks for reaching out. I just sent an email to the email address associated with your Community Forums account. Please respond directly to that email and we can proceed with adding the Carrier Calculated Shipping feature to your plan.

 

Thank you!

Julie | Social Care @ Shopify 
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MoscowCalling
New Member
1 0 0

Hi Julie,

I have the same problem. I would like to go with monthly payments.

Thank you.

Marina

Julie
Shopify Staff
Shopify Staff
1109 106 337

Hi, Marina.

I'd be happy to enable the Carrier Calculated Shipping feature for you. I've just gone ahead and sent an email to the email address associated with your Community Forums profile. Can you please respond to that email with your myshopify.com URL? Once that's confirmed, I can proceed with applying the feature to your plan for an additional $20 per month.

Looking forward to hearing from you!

Julie | Social Care @ Shopify 
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TATESNIDAL
New Member
2 0 0

Hello, 

Is there a dhl app that is available in UK to create DHL Labels from shopify if we have an account?

Julie
Shopify Staff
Shopify Staff
1109 106 337

Hey, @TATESNIDAL!

There are actually a few different apps in the Shopify App Store that will allow you to create shipping labels through DHL in the UK. Some options I suggest exploring include EasyShipUSPS DHL FedEx Shipping Labels, and Starshipit Shipping & Tracking

While most of these apps should allow you to use your UK DHL account, most don't explicitly state whether this is the case in their app descriptions, so it's recommended that you either take advantage of some of the free trials or get in touch with the app developers to confirm. That being said, based on their app description, it looks like Starshipit Shipping & Tracking will definitely allow you to use your UK account.

It also looks like DHL will be updating their own DHL Shipping app in the near future to support multiple origin countries. This might be something worth keeping an eye on if you would prefer to use DHL's official app instead.  

I hope this provides you with a few options worth considering. Feel free to let me know which app you end up choosing!

Julie | Social Care @ Shopify 
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muhammadjabbar
New Member
10 0 0

I am having the same problem.  I just switched to being billed annually to be able to have the Carrier Calculated Rates feature enabled.  It doesn't appear to get enabled automatically.  Could you please enable it for me so I can have a shipping app work on our shopify store?

My Store URL is 
https://www-bazhookahtobacco-com.myshopify.com/

Thanks,

Julie
Shopify Staff
Shopify Staff
1109 106 337

Hey, @muhammadjabbar!

I appreciate you hopping into the conversation and confirming that you've switched your billing cycle. It does sound like the Carrier Calculated Shipping feature has yet to be enabled, so I'd be happy to take care of that here on my end.

However, in order to access your store settings, I'll first need to authenticate your account via email. I'll be sending an email to the address associated with your Community Forums account shortly, so let's carry on the conversation there.

Chat soon!

Julie | Social Care @ Shopify 
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TFTC
New Member
1 0 0

I would like to have some help setting this up for my store too

Julie
Shopify Staff
Shopify Staff
1109 106 337

Hey, @TFTC! Welcome to the conversation.

To use the DHL app, you'll just need to have the Carrier Calculated Shipping feature enabled on your Shopify plan.

As mentioned above, there are a few different ways this feature can be added; it's included in the Advanced plan, but you can also add it to your existing plan for an additional $20 per month. Alternatively, Carrier Calculated Shipping is free if you switch to annual billing, which also gives you 10% off your total subscription costs for the year. I'll be following up with you via email right away to see how you would like to proceed. 

Looking forward to your response! 

Julie | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog