DHL tracking information sent to customers in German instead of English

New Member
5 0 0

Dear Community


I use the DHL app and I sent automated shipment tracking information links to my customers as I fulfil an order. The problem currently is that when a customer clicks the tracking number link, the link leads to a German-language version of the site.

The tracking information is fine but I would prefer this to be in English. My shop is located in Germany but the site is only in English and most of my customers would prefer English too.

Does anyone know how to change the default language to English?

Reply 1 (1)
New Member
2 0 0

Hello! I know this conversation is old, but I wanted to ask if DHL has changed anything else.

In fact, it seems logical for a company based in Germany to have a website that is also in their state language. You mentioned that your store is still in the same country, so I don't understand why German would be a problem. I know that buyers would probably like to have the opportunity to choose English. I hope they've solved this problem, though. I recently found them really pleasing, and honestly say their services seem pretty good. I will always choose their hermes sendungsverfolgung. I wish you all a good day!