Digital downloads that have the best customer experience.

Digital downloads that have the best customer experience.

PurpleTiePete
Visitor
2 0 1

Hi, I’m selling a short, children’s audiobook (that's a digital download).

 

What I would like to have happen is once the customer makes their purchase and hits the download button is to have them access the file with ease with the name of the file I gave it, in this case “The Pea Is As Big As He Is!” Unfortunately, the following has happend:

 

If I uploaded the mp3 audiobook, the front cover, and the back cover, with the app I was using, the files were downloaded into a Zip file. Not my favorite thing, but I can live with it. HOWEVER, once the zip file is clicked it opened the files and named them “Order Files," which then have to be clicked to see the actual name of the files. This is too confusing customers complained.

 

What I then did was create an mp4 file of the audiobook displaying the book covers while it plays. HOWEVER, after the customer downloads the mp4, it begins playing immediately, and doesn’t go to the download folder. Instead, it creates a url and just starts playing on its own. Unless the customer bookmarks the URL created for the mp4, they won’t be able to find it to play again.

 

Another app developer said they could help me with the downloaded mp4 going to the download folder, but if the customer wants to play the file again, they have to enter an assigned code each time they want to play it. Too much trouble - plus, the customer needs to control when they listen to the audiobook.

 

Can someone recommend an app that either doesn't create "order files" from an mp3 and two book cover graphics or if I use an mp4 go to the download folder (or wherever the customer designates the downloads to go), enter an assigned code once to play the file, then when they desire to access the mp4 again, play it whenever they want without entering a code again?

 

Look forward to your solution. Thank you!

 

Replies 3 (3)

Sandy--STOQ
Shopify Partner
91 5 14

@PurpleTiePete Hey, Pete! We have been running a digital products app - Filemonk - for 2 years now, so I can share some context here. 🙂

I don't think you'll be able to find an app or flow that can lock an MP3/4's playback behind a code for the first time. There may be apps out there that can lock the first download behind a code, but that code-based flow is not practically helpful. After a customer downloads the file, they can still share it with anyone so all it does is add friction.

What you're looking for - outside of that - is definitely doable with Filemonk. It's just a few simple steps - uploading your files, linking them to products and then enabling email delivery. When customers download, they get the file exactly as you uploaded it straight to their Downloads folder on their system. They can then play the file as many times as they want to, and it will have all the information - metadata, graphics etc - exactly as you had it.

We have a generous free plan on the app, 24*7 support and extra benefits for businesses selling digital products for the first time. I'm more than happy to help you set it up too!

STOQ: Preorders & Back in stock alerts made easy for Shopify
Filemonk: Sell digital products & downloads in 3 quick steps

Founder & CEO, Artos Software

PurpleTiePete
Visitor
2 0 1
Thank you! I’ve been working with FileMonk and they’ve been fantastic. Appreciate your response.

LeoP
Shopify Partner
12 0 1

Hi there 🙂

It sounds like you’ve put a lot of thought into making the download process as seamless as possible for your customers, and I totally get why you’d want a solution that avoids unnecessary steps or confusion.

Many other creators use our app to sell children’s audiobooks, educational resources, and even interactive storytelling experiences. We’ve optimized the process to ensure a great experience for both sellers and buyers.

Our app, Big Digital Download (link), is designed to give you full control over how your digital products are delivered, and I think it can be a perfect fit for your needs. Here’s how it would solve your specific issues:

👉No "Order Files" renaming issue – When customers download your files through Big Digital Download, they receive them exactly as you named them. So if your audiobook is called "The Pea Is As Big As He Is!", that’s the exact filename they’ll see. No weird "Order Files" folders—just your original file names.

👉Flexible file delivery options – If you want to offer an MP3 audiobook plus front and back cover images, our app doesn’t force a ZIP file unless you specifically choose that option. Each file can be downloaded individually, making the process much clearer for customers.

👉MP4 download behaves properly – Unlike other apps that auto-play the MP4 instead of actually downloading it, Big Digital Download ensures that your MP4 will be properly downloaded to the customer’s device. No surprise browser streaming—just a clean, direct download.

👉No unnecessary security codes – Once a customer downloads the file, they can access and play it whenever they want, without needing to enter a code again. The goal is to make their experience smooth and frustration-free.

 

Would love to help you get set up or answer any other questions you have! You can check out Big Digital Download here: link.

Hey I'm Leo and I'm the founder of those apps ↓
Cowlendar Booking Appointment : A all-in-one booking app for appointments, events and services
Big Digital Download : Sell digital product, PDF, license key and eBook with ease