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Disconnect eBay account?

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Richard_Goins
New Member
1 0 0

I was wondering if there was a way to disconnect an eBay account on a Shopify store that is already closed? I cant get in to disconnect it.

Accepted Solution (1)

Accepted Solutions
Nick
Shopify Staff
Shopify Staff
4531 434 1007

This is an accepted solution.

 

Hi everyone, 

 

Due to the length and age of this topic, we are locking this thread from new replies.

 

I have created another topic going through the steps you need to take and what to do if you encounter this which you can see here

 

I’ve also marked my reply as the solution so others who discover this topic are aware of what they need to do should they receive the same error message. 

 

Thanks, Nick

Nick | Community Moderator @Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 36 (36)
Nick
Shopify Staff
Shopify Staff
4531 434 1007

Hi Richard, 

Nick here from Shopify. 

Removing your eBay account from your closed store shouldn't be a problem. We will need to verify a few details with you first though. I will send you a direct email about this and once you have verified we can look into this for you then. 

Talk soon, 

Nick

Nick | Community Moderator @Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Dean16
Tourist
3 0 1

Hi Nick,

I have the same problem with disconnecting eBay account from my old Shopify store. Could you kindly help me, please?

Thanks so much.

Nick
Shopify Staff
Shopify Staff
4531 434 1007

Hi Dean, 

I can look into that for you, no problem. Can you share what the .myshopify.com URL is with me please and I can take a closer look? Once I have the URL I can send you a direct email to continue the process. ?

Looking forward to hearing from you. 

Nick

Nick | Community Moderator @Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Dean16
Tourist
3 0 1

Hi Nick,

Thank you so much for your prompt response. 

I can't find the way to send you a message. Could you kindly tell me how to send you a private message, please?

Thanks so much

Nick
Shopify Staff
Shopify Staff
4531 434 1007

Hi Dean, 

No worries, I will send you a direct email from the one you signed up to these forums with and we can go from there. 

Cheers, Nick

 

Nick | Community Moderator @Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Dean16
Tourist
3 0 1

Hi Nick,

I sent you an email with all the information you asked for. Could you check the email, please?

Thank you so much.

Nick
Shopify Staff
Shopify Staff
4531 434 1007

Hi Dean,

I got your email and it all seems to check out. Thanks. 

I will send this to our team who can begin to work on removing your eBay account from your store. Someone from that team will be in touch with you via the email thread we are in. 

Thanks again,

Nick

Nick | Community Moderator @Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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cws
New Member
1 0 0

Nick, I am also having this issue. May I get some assistance? Many thanks.

-Chris

Nick
Shopify Staff
Shopify Staff
4531 434 1007

Hi Chris, 

Is your account with Shopify closed now with the eBay account attached? Just to confirm, is the best email to reach you on the attached to your forum account here? If so, I can reach out to you on that and we can take a closer look. If you could also attach your .myshopify.com  in a response it would be great. 

Looking forward to hearing from you. 

All the best, Nick

Nick | Community Moderator @Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

hkimali
New Member
2 0 1

Hi Nick,

 

I also need your help in disconnecting my Ebay account from my closed shopify account.

 

Thank you.

Priscilla

Nick
Shopify Staff
Shopify Staff
4531 434 1007

Hi Priscilla, 

Similar to above, is the best email account to reach you on the one you have signed up to ecommerce university with? We would need to verify a few details via email before taking any action. If you could confirm that and then I will be in touch with you from there about next steps. 

Looking forward to hearing from you. 

All the best, Nick

Nick | Community Moderator @Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

hkimali
New Member
2 0 1

Hi Nick,

Yes, that's the best email to reach me.

 

Thank you

Nick
Shopify Staff
Shopify Staff
4531 434 1007

Hi Priscilla,

I have emailed you directly about this. Let me know should you not receive it for any reason and talk soon. 

All the best, Nick

Nick | Community Moderator @Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Spiritstoneshop
New Member
1 0 0
Greetings Nick,
I was wondering if I might receive the same help?
This is the best email to reach me,
The linked store is: honeymoonskin.com

Thank you
Best regards
DLSC
Tourist
3 0 1

Hi Nick,

 

I also need your help in disconnecting my Ebay account from my closed shopify account. You can email me at the email associated with my account. 

 

Thank you!

klutzybeast
New Member
1 0 0

I shopify I need to remove a ebay store from a closed shopify. I know the store but not the old email.

sportscards66
New Member
2 0 0

Having the same issue - had eBay connected to a previous Shopify store, which has been closed.  Trying to connect to my new store, but says I first need to disconnect from old store, which I do not have access to anylonger

Chad33
New Member
1 0 0

Hey Nick,

 

I am having problems with this same issue, I had an old failed shopify store and I can't connect my new store. 

sportscards66
New Member
2 0 0

Nick,

 

Same problem here - I cannot access the old store or that email address, and want to connect eBay to my new Shopify account.

 

Thanks


@Nick wrote:

Hi Richard, 

Nick here from Shopify. 

Removing your eBay account from your closed store shouldn't be a problem. We will need to verify a few details with you first though. I will send you a direct email about this and once you have verified we can look into this for you then. 

Talk soon, 

Nick