Disconnect eBay account?

New Member
1 0 0

The eBay account you are signing into is different from your original account. Please use the same eBay account or disconnect.


Hi, could anybody help me with this?


Reply 1 (1)
Shopify Staff
Shopify Staff
926 120 150

Hey, @Wang2021!

This is Moira from the Social Care team at Shopify. Thanks for posting, and a very warm welcome to the Community!

If you have previously connected your eBay account to a sales channel of a Shopify store, closed that store, and have since opened a new one, your eBay account will remain connected to the closed store. Is this what has happened to you?

It is possible to remove the eBay account from the closed store and add it to the new store but there are some details the Shopify support team needs in order to do this.

When reaching out to the support team about this, if you can please provide the following:

  • Physical/ postal address of the stores’ account,

  • The email address on the new store account and the closed store account

  • The last 4 digits of the credit card we currently have on file for both stores.

  • The store URL of both the closed store and the new store

This will speed the process up for you and help the support team. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

As this is your first post in the Shopify Community I would like to welcome you! I would recommend reading our guide on getting support from the Shopify Community here so you are best equipped when looking for support through these forum boards. We also have this great Introduction to Shopify section of our Help Center and a YouTube Channel which is jam-packed with how-to guides to help you get set up faster. What is it that you are selling with Shopify? 

If you have any questions please feel free to thread those below.


Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog