Does store deactivation also cancel app subscriptions?

Dotlic
Visitor
1 0 0

I deactivated my store. Does that deactivate my apps subscriptions as well

Replies 3 (3)

Erin
Shopify Staff
973 129 155

Hi, @Dotlic. Do you mind if I ask why you deactivated your store? If you have any questions about Shopify I'm happy to help!  

 

If you've fully closed your account you will not be billed by Shopify for any new charges going forward. You would still have to pay for any current or outstanding app charges, but if your store is closed your app billing cycles will be stopped as well. That being said, if you have any third-party apps that have your payment information outside of Shopify, you would need to cancel your service with those apps separately to avoid being billed externally after you deactivate your store. We have more information on this, and other considerations for when you close your store, in this guide.

 

Please let me know if you have any questions!

Erin | Shopify 
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Traci2
Visitor
1 0 0

Does deactivating my Shopify store also deactivate the Shopify POS? 

Kevin_ES
Shopify Partner
21 1 1

For most subscription apps, deactivating your store does not automatically cancel your app subscriptions. It's recommended to reach out to Shopify support to reactivate your store and seek assistance with cancelling the subscriptions within your subscription app.

 

If you decide to re-enter the ecommerce space in the future, we'd love for you to give our newly launched app a try. Feel free to explore the features and benefits of our app whenever you're ready.

 

You can check out our app here.

If you’d like to visit our website, you can check it out here.