Don't see Google Merchant Centre sub-accounts when trying to connect through Shopify's Google App

KirkN
Tourist
5 0 4

I recently noticed that all my products had expired in Google Merchant Centre over the past week.  When I went in to my Google App on my Shopify store I noticed that it was not correctly connected (even though my products had been listed on Google for years).  When I was trying to connect through the Google App, my Google Merchant Centre sub-account was not listed as an option despite having admin privileges on all my GMC accounts.  The reason we have sub-accounts set up in GMC is that we have two Shopify store selling into two different geographic areas and use a sub-domain as one of the store's urls (so need to have our domain verified across the two sub-accounts).  Thanks for any insight. 

Replies 17 (17)

EmmanuelFlossie
Shopify Partner
2999 223 719

Check when you connect that the email address you use for linking is correct.

 

If that does not work, then I think you have a technical bug, and I recommend contacting Shopify support.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
KirkN
Tourist
5 0 4

Thanks Emmanuel, 

Yes, email address is correct and have spoken to Google Technical team who verified that my sub-accounts are set up correctly.  I am waiting for further response from Shopify support to get to the bottom of it.

 

flareAI
Shopify Partner
2405 223 535

Hello @KirkN,


I am Gina from flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot.


It's possible that the issue with your Google Merchant Center sub-account not being listed as an option in the Google App on your Shopify store is related to permissions or settings in your Google account.


Here are a few things you can try to troubleshoot the issue.


1. Check your Google account permissions
Make sure that the Google account you're using to access Google Merchant Center has the necessary permissions to manage sub-accounts. You may need to double-check that you have been granted admin privileges on all sub-accounts, and that your user account is associated with the same email address that is listed as the primary owner of each sub-account.

2. Check your Google Merchant Center settings
Make sure that your sub-accounts are set up correctly in Google Merchant Center, and that the appropriate settings are configured for each sub-account. You may want to double-check that each sub-account has a unique Store Code, and that the correct countries and languages are selected for each sub-account.

3. Check your domain verification
Make sure that your domain verification is set up correctly across both sub-accounts, and that the correct domain is associated with each sub-account. You may want to double-check that the domain verification file is uploaded to the correct directory on your server, and that the domain verification status is set to "verified" in both sub-accounts.

4. Try using a different Google account
If you continue to experience issues with your current Google account, you may want to try using a different Google account to connect your Shopify store to Google Merchant Center. This may help you isolate the issue to a problem with your user account, rather than an issue with your sub-accounts or settings.


If none of this troubleshooting steps help, you may want to reach out to Google support for further assistance.


Gina

flareAI : Get Sales from Google Search, on Autopilot
$10+ billion in eCommerce on Google Search, every day. Find out how much you are missing
KirkN
Tourist
5 0 4

Thank you for the suggestions Gina,

I have spoken to Google Tech team and confirmed all is good from their end (email admin access, domains verified etc) yet still no sign of the accounts showing in the Google Channel app on Shopify.  I am waiting to hear follow up from Shopify technical assistance as it appears to be a problem on the Shopify side.

 

Ecom179372
Visitor
1 0 0

Did you find a solution to this? I am running into the same issue.

KirkN
Tourist
5 0 4

What I found out (after much back and forth with the support teams) was that the Google Channel on Shopify looks directly at the email specified in the sub-account without referring to the permissions that Google Merchant Centre grants to admin users of the parent account.  The solution for me was to add a different email address as the user of the sub-account (since Google Merchant Centre won't let you add the same email that you have as the admin of the parent account- it gives a message "account already has access...").  I was then able to change the email that I entered in the Google Channel app on Shopify to match that different sub-account user email and it then showed as an option to connect to. I hope this helps.  After raising it with support, I was informed that they are working on a fix to this issue.

Ceyhun2
Tourist
15 0 0

Now I am trying this solution. I wish it will work. Thank you

bilalirfanpk
Visitor
1 0 0

Even this solution didn't work for me.

UpCircle_B
Visitor
2 0 0

After you add the new email address as a user to the sub account, you need to wait 10-15 minutes before reconnecting the email to the Google App in Shopify.

UpCircle_B
Visitor
2 0 0

This worked for me, thank you!

Ethanm
Visitor
3 0 0

Hey @KirkN Thanks so much for this information, it's been the first resolution i've seen online in my weeks of research. I've been back and forth with google support and shopify suppot and they both seem to just blame eachother for the issue and nobody can tell me how to fix it.

Can I ask, when you say add a different email address to the user of hte sub account. When I go to account access I've got 2 blocks. The first is users, which is empty, the 2nd is email contacts, which has my address in there as default as i'm an admin. Are you saying to add a "user" email (which doesnt allow using my same email as im already an admin) and then wait 15 minutes and it will show in shopify when logged in using that "user" email? 

KirkN
Tourist
5 0 4
Yes, add a user email. It’s definitely a shortcoming that the admin of the account isn’t automatically recognized by Shopify as a user of the sub-account.

I’m hopeful that this solves the problem for you.

Regards,
Kirk
Gil-Momo
Excursionist
23 0 3

This worked for me!!! Amazing help.

deansyme
Visitor
1 0 0

I too am having this issue since I upgraded from normal merchant centre to the advanced merchant centre.

When I try to connect via google app it is showing no merchant centre accounts and only lets me create a new one

Damian27
Shopify Partner
1 0 0

Thank you mate, that worked well for me! I had to have my colleague remove me from the account. She then only added me to the subaccount and suddenly the Merchant Center account was displayed in the Google & YouTube app.

Phillip77
Visitor
1 0 0

Hello @KirkN @Ethanm and everyone in the thread. I am wondering if any of you can help me fixing the Google - Shopify sync. I tried following some of the steps you guys applied here but was unable to fix it.
Thanks for your help.

EmmanuelFlossie
Shopify Partner
2999 223 719

Make sure the sub account has a different email address then the main account. Then you can see it / link it to that specific different email address.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.