Draft order created by API is missing Channel information

ThanhBT
Shopify Partner
36 0 5

I have an app that create draft order then send link to customer complete order on their side but all order created by my app is missing Channel information.

ThanhBT_0-1661847189501.png

Please help me to add Online Store to the Channel information.

 

https://www.upwork.com/freelancers/~01519d714ba4d67667
Replies 6 (6)

Funnel
Shopify Partner
28 0 15

We are experiencing the same issue. We are able to get channel information for some sales channels but "Draft Orders", "Shop" and "Recharge" are missing for some reason. "Publication" also holds sales channel information but these are missing from "Publication" as well. Is there any other way than through "Publication" or "Channel Information"  to get a hold of sales channels?

heelstoo
Shopify Partner
5 0 1

One thing we've begun doing is to use Shopify Flow to tag a Draft Order with "Draft Order", then over in the Orders list, we set up a tab specifically for Draft Orders. 

Luke_f
Shopify Partner
9 0 2

Hey Funnel... did you find a workaround for this? I've also got a similar issue with a client who uses channel for reconciling payments and keen to understand attribution from draft online vs draft via POS.

Funnel
Shopify Partner
28 0 15

Try OrderApp.name in conjunction with Catalog.title to get a complete picture of the Sales Channel.

Luke_f
Shopify Partner
9 0 2

Thanks for that @Funnel . Is it possible to get that information out with the like of matrixify or shopify plus' native reporting suites? or has to be an API query?

Funnel
Shopify Partner
28 0 15

No idea, we have never tried one of those.