Easy Digital Downloads - STOPPED WORKING?

Marcus_Dellicom
New Member
13 0 0

Hey,

I was just uploading some new digital products to my store and for some reason everytime I go to load Easy Digital Downloads to attatch the files to the product, it keeps giving me a giant snowmang page saying "Snowman says no".

 

It will not load what so ever... Any ideas?

Reply 1 (1)
Bailey1
Shopify Staff
Shopify Staff
83 0 9

Hey Marcus!

The snowman will sometimes pop up like this if there are cookies preventing the app from adding the attachment. Have you already tried to clear your cache and cookies on your browser? If not this should fix things up!

If you're still getting that error with the snowman after testing that out we can dig deeper into things if you reach out to our support team here: https://support.shopify.com/

Hope that helps! 🙂

- Bailey

Bailey | Shopify 
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