error message for custom email automations

Justhereforcorn
New Member
7 0 0

help, I can not create a custom email automation. i receive error message 

Automation creation failed

unable to create automation, please try again later

Replies 6 (6)

Justhereforcorn
New Member
7 0 0

here is a screen shot

Justhereforcorn
New Member
7 0 0

It appears to be App related, I tried to access another pre made template and received the same message, i cleared my Cache, used another platform (Ipad) and still receive the errors 

oneofakindery
Visitor
2 0 0

Yea I think it is app related I've tried multiple browsers and am having the same issue.  We should file a support ticket.  Is there a place to do that or email shopify?  I think it's a server issue on their end.

Justhereforcorn
New Member
7 0 0

im chatting with app support now. will update asap

Justhereforcorn
New Member
7 0 0

I understand what you wanted to achieve, that will be great since you can use the email app and Shopify flow to set up event triggers.

 

This 2 free apps created by Shopify will be very useful for you.

 

I will also send a feature request to our developers and have them review your request for our future updates.

Justhereforcorn
New Member
7 0 0

so basically they experienced the same issue, they have sent a request to developers, there work around was either use another email app service or try using shopify flow