Error message when connecting to Printful

[mboroyan]

I was added to a store from the store owner. When I go to access Printful through the apps tab, I am met with this message: This store is already connected to another Printful account

I noticed in the app and sales channel settings > users and permissions, that beside my name is states "Limited Permissions"

Do you think this is preventing me from going from the shopify store to printful?

[Blair]

Hi @mboroyan,

Thank you for reaching out to the Community. I'm happy to provide some assistance with this request, to ensure it gets resolved. To confirm I'm fully understanding, do you have an existing Printful account? 

If not, you will want to connect with Printful: Print on Demand directly for assistance with this. As it's considered to be a third-party app, their support team will be able to take a closer look into the error and ensure it gets resolved as quickly as possible. 

To connect with the app developer, you can head into the Shopify App Store and scroll down to the 'Built by Printful' section to view their support options. 

Please let me know if you have any other questions or concerns. 

[mboroyan]

Hi Blair, I do have an existing Printful account. When I was added to the Shopify store from the store owner, I wasn’t able to access the Printful account associated with the Shopify account. I’ve asked the store owner to change my permissions from limited to unlimited or whatever it is called. I’m hoping that would help resolve the issue. Does that sound like it could be causing the problem?

[JuanIbanez]

Hi, I am a store owner and I am having the exact same problem, did you come up with a solution for this?

[HollyLHill]

Hi all,

I am also getting error message.   I think the problem is that have two stores under one shopify account. One of the stores works but the other store is getting this error message even though I tried to sign up for a separate printful account with a different email address.  

[Positivelypucci]

I'm having this same issue.  I have one Shopify account and one Printful account.  I had to delete the Printful account from Shopify because it wasn't syncing.  Now when I try to add the app back I get the error message  below.  How do I reconnect Shopify to Printful?

[Blair]

Hi @mboroyan,

Thank you for the prompt response! 

Having the right permissions is essential to accessing the app. As you have reached out to the Account Owner, I'd wait to see if this resolves the issue. If not however, then I'd encourage you to connect with Printful directly for further investigation. They will be able to take a closer look and advise accordingly!

Please let me know if you have any other questions or concerns.