Error when updating products via API

JamesTankersley
Shopify Partner
28 1 3

I am starting to get this error frequently when updating products via the api and a custom script. Anyone else run into this issue? Early 2022 api version 2022-01? 

 

A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. [::ffff:23.227.38.74]:443 ([mystore].myshopify.com:443)|||****

 

 

Replies 3 (3)
oscprofessional
Shopify Partner
14784 2218 2706

Hello @JamesTankersley 
Please check health of API hosted server or communicate with apps service provider.

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JamesTankersley
Shopify Partner
28 1 3

API server is good, nothing in the logs other than the error message generated by the script.  The host specified in the error is the shopify site as indicated by [mystore].myshopify.com:443

flareAI
Shopify Partner
2092 194 474

Hello @JamesTankersley,


Gina here from flareAI - your Fully Automated Free Sales Machine. Hope you are doing good! I am happy to share some suggestions for your query.


Please consider liking and accepting the solution if it helps.


Reach out to your cloud provider for assistance. This error usually means something in your cloud environment is causing an issue. Also, see if any service like Cloudflare is blocking your calls.


If you found the answer helpful consider supporting the Shopify Community by giving it a Like + Accept the solution.


Good luck and have a nice day!


Gina
flareAI

If you find the answer helpful give it a Like and ✓ Mark it as an Accepted Solution
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