App reviews, troubleshooting, and recommendations
I ma facing issue "app.excelify.io took too long to respond" is it due to internet connection but doesn't seems like
Please help me
Solved! Go to the solution
This is an accepted solution.
Hello, @Faheemmalik !
Thank you so much - we were deploying a new version just now, because of sudden Shopify API changes which didn't allow to approve the charges.
Right now everything should be up and running.
If it's still not opening, please, contact our Support here: https://excelify.io/contact-us/
Maris
Excelify.io
This is an accepted solution.
Hmm, wow, @Faheemmalik - will be digging this deeper, but need your help here a bit.
Can you please send us the screenshot how it looks on Chrome when it doesn't open?
And if you can, open the "JavaScript Console" when opening the app, so that in the screenshot we can see what errors there are.
Please, send that screenshot to our Support e-mail: support@excelify.io or to any of our Support channels here: http://excelify.io/contact-us/
Maris
Excelify.io
This is an accepted solution.
Thank you so much for sending this screenshot.
Can you please try to clear the Chrome Cache and Cookies?
Go to menu "Clear browsing data", and check the boxes as shown in the screenshot, and press "Clear data".
If that doesn't help - as strange as it sounds, can you try restarting your computer, and opening it then?
Thanks so much for understainding.
Maris
Excelify.io
This is an accepted solution.
Hello, @Faheemmalik !
Thank you so much - we were deploying a new version just now, because of sudden Shopify API changes which didn't allow to approve the charges.
Right now everything should be up and running.
If it's still not opening, please, contact our Support here: https://excelify.io/contact-us/
Maris
Excelify.io
It is working on Opera Browser but i am still facing issue in Chrome
This is an accepted solution.
Hmm, wow, @Faheemmalik - will be digging this deeper, but need your help here a bit.
Can you please send us the screenshot how it looks on Chrome when it doesn't open?
And if you can, open the "JavaScript Console" when opening the app, so that in the screenshot we can see what errors there are.
Please, send that screenshot to our Support e-mail: support@excelify.io or to any of our Support channels here: http://excelify.io/contact-us/
Maris
Excelify.io
This is what it looks like
This is an accepted solution.
Thank you so much for sending this screenshot.
Can you please try to clear the Chrome Cache and Cookies?
Go to menu "Clear browsing data", and check the boxes as shown in the screenshot, and press "Clear data".
If that doesn't help - as strange as it sounds, can you try restarting your computer, and opening it then?
Thanks so much for understainding.
Maris
Excelify.io
It works now ...
Thank You
Explore the 30-30-30 rule, a dynamic social media strategy for new businesses. Learn how t...
By Trevor Sep 20, 2023Discover how to leverage the often overlooked footer of your ecommerce site to gain custom...
By Skye Sep 15, 2023In this blog, we’ll be shining a light on Shopify Partners, Experts, and Affiliates. Who a...
By Imogen Sep 13, 2023