Excelify Error

[Faheemmalik]

I ma facing issue "app.excelify.io took too long to respond" is it due to internet connection but doesn't seems like 
Please help me 

[Maris · Accepted solution]

Hello, @Faheemmalik !

Thank you so much - we were deploying a new version just now, because of sudden Shopify API changes which didn't allow to approve the charges.

Right now everything should be up and running.

If it's still not opening, please, contact our Support here: https://excelify.io/contact-us/

Maris
Excelify.io

[Maris · Accepted solution]

Hmm, wow, @Faheemmalik  - will be digging this deeper, but need your help here a bit.

Can you please send us the screenshot how it looks on Chrome when it doesn't open?

And if you can, open the "JavaScript Console" when opening the app, so that in the screenshot we can see what errors there are.

Please, send that screenshot to our Support e-mail: support@excelify.io or to any of our Support channels here: http://excelify.io/contact-us/

Maris
Excelify.io

[Maris · Accepted solution]

Hello, @Faheemmalik !

Thank you so much - we were deploying a new version just now, because of sudden Shopify API changes which didn't allow to approve the charges.

Right now everything should be up and running.

If it's still not opening, please, contact our Support here: https://excelify.io/contact-us/

Maris
Excelify.io

[Faheemmalik]

It is working on Opera Browser but i am still facing issue in Chrome 

[Maris · Accepted solution]

Hmm, wow, @Faheemmalik  - will be digging this deeper, but need your help here a bit.

Can you please send us the screenshot how it looks on Chrome when it doesn't open?

And if you can, open the "JavaScript Console" when opening the app, so that in the screenshot we can see what errors there are.

Please, send that screenshot to our Support e-mail: support@excelify.io or to any of our Support channels here: http://excelify.io/contact-us/

Maris
Excelify.io

[Faheemmalik]

This is what it looks like

[Maris · Accepted solution]

Thank you so much for sending this screenshot.

Can you please try to clear the Chrome Cache and Cookies?

Go to menu "Clear browsing data", and check the boxes as shown in the screenshot, and press "Clear data". 

If that doesn't help - as strange as it sounds, can you try restarting your computer, and opening it then?

Thanks so much for understainding.

Maris
Excelify.io

[Faheemmalik]

It works now ...
Thank You